Professional Services
EPSi provides the following Consulting Services, in conjunction with our implementation services or on an individual project basis.
Cost Accounting
- Project planning
- Costing standards development
- Indirect or overhead allocation development
- Development of costing process reports and distribution
- Data conversion and data reconciliation services
- Development of system interface standards
- Department, account and expense grouping or hierarchy development
- Project documentation and training
- Project acceptance management
Budgeting
- Flexible or product line budget development
- Project planning
- Budgeting manual development - budget guidelines and constraints
- Department volumes and/or unit of service definitions and standards
- Building of reporting hierarchies and roll-ups by department, account and expense grouping
- Creation of historical trend analysis and end-of-year forecast models
- Development of budget models for volumes, revenue, revenue deductions and expenses
- Development of budgeting process or status reports and report distribution planning
- Standard performance reporting packages with variance stop lights and alerts
- Development of system interface standards, data conversion and data reconciliation procedures
- Project documentation and training
- Project acceptance
Staffing Standard Development and Productivity Reporting
- Development of productivity standards development process
- Productivity implementation project planning
- Department volumes, activities and/or unit of service definition standards
- Staffing standards development methodologies
- Development of staffing models for volumes, revenue, revenue deductions and expenses
- Reporting hierarchies and roll-ups by department, job or staff class, and hour and wage expense groupings
- Standard reporting packages with variance stop lights and alerts
- Position control and hiring guidelines and procedures
- Development of system interface standards, data conversion and data reconciliation procedures
- Productivity and staffing guidelines and constraints
- Project documentation and training
- Project acceptance
Contract Management and Net Billing Implementations
- Development of contract management processes and contract status reports and report distribution planning
- Creation of historical trend analyses of payers/providers and services
- Development of contract models for both service volumes, revenue, revenue deductions and expenses (assuming a costing system is also implemented)
- Development of processes and procedures for “What-if Analysis”
- Development of processes and procedures for Accounts Receivable adjustments and reconciliation, including re-bills, late charges, etc.
- Development of system interface standards, data conversion and data reconciliation procedures
- Contracting guidelines and service definitions
- Department charge level, clinical procedure and service level rate table definitions and standards
- Reporting hierarchies and roll-ups by department, account and expense grouping
Product and Service Line Management
- Product and service line definition development
- Product and service line reporting programs
- Point of service reporting
Physician Performance Reporting Services
- Development of physician utilization reports
- Development of physician comparison groups
- Development of physician performance monitoring tools
- Creation of organizational infrastructure required to support physician comparative reporting
- Integration and utilization of benchmarking, or severity/acuity of illness indicators, as available
- Education and training of hospital staff on the development and use of the physician analysis model and process
Clinical Pathway Reporting Development
- Development of clinical pathways using historical analysis
- Creation of clinical pathway report packages, including frequency and distribution points
- Identification of upper and lower tolerance limits based on historical frequency distributions
Key Indicator and Benchmark Reporting
- Identify key indicators and benchmarks for hospital performance
- Establish program for key indicator and benchmark monitoring
- Polling existing and potential users of DSS data to identify key indicator and benchmarking data sources, measures, thresholds and targets
- Documenting an overview of how the DSS data supports key indicator and benchmarking initiatives
- Establishment of the validity and reliability of key indicator and benchmarking data for reporting
- Development of a reporting process and distribution strategy, including timing, stakeholders, training, report designs and development, etc.
Return on Investment Realization Services
- Development of strategic plan for how decision support will be structured organizationally
- Polling existing and potential users of DSS data to identify potential applications areas and uses for DSS data
- Documentation and overview of the current DSS data transformation process along with potential identified improvements
- Evaluation of the timeliness, validity and reliability of DSS data
- Identification of improvement opportunities in the development and application of DSS information
- Identification of the appropriate benchmark for measuring the achievable return on investment
DSS System Integration Services
- Integration of the EPSi decision support system within the global data processing environment
- Development of decision support data flows with:
o Billing systems
o General Ledger and ERP systems
o Data Warehouse infrastructure
Data Cleansing and Data Reconciliation
- Development of system interface standards, data conversion and data reconciliation procedures
- Data analysis including validation checks, frequency distribution analysis, etc.
- Data loading process review and documentation updated
- Establishment of data reconciliation sources
- Development of reconciliation reports and processes.
Resource and Cost Management
- Identify areas for cost improvement
- Implement cost savings strategies and processes
DSS Selection Services
- Requirements documentation
- Request for Proposal development
- RFP analysis and selection
- Contract negotiations
Decision Support Outsourcing
- Full outsourcing of decision support function and operations
- Management of decision support function
- Decision support staffing and development
- Included consulting services:
o Return on Investment Realization Services
o Data Cleansing and Reconciliation Services
o Standards Development Services
o Key Indicator and Benchmarking Services
o Physician Profiling Services
o Service Line Management Services